Washing and Conditioning

Learn how to Clean and Condition your hair the CurlyEllie way

How often you should wash your hair entirely depends on your hair type and varies for everyone. The finer your curls, the more regularly you may need to wash your hair, although the general rule of thumb is once a week. If you are used to washing your hair daily, you may notice that it appears to be greasy for the first few days until it adjusts to the new combination and routine. This may not work for everyone and you may still need to shampoo daily – luckily our Gentle Shampoo is great for everyday use.

If you have hair that is dry, prone to tangles or have thicker curls then we recommend that in addition to using our Nourishing Conditioner after shampooing, you should consider using our Nourishing Conditioner alone without using the shampoo on some days.

For finer curls, you can alternate between the Gentle shampoo and Nourishing Conditioner.

There are so many different ways to shampoo your hair properly, depending on your curls/lack of curls, what you have been doing that day and when last you shampooed your hair.

https://www.curlyellie.com/blogs/tips-and-hair-inspiration/washing-curly-hair-how-to-do-it-properly

If you are into co-washing and not shampooing regularly, you might find that, after a while, your hair feels weighed down and looks dull because the silicone coating attracts debris and dirt. Here ia what to do

https://www.curlyellie.com/blogs/tips-and-hair-inspiration/should-you-avoid-products-with-silicone-if-you-co-wash

Which Hair Towel should I be using ?

Have you been wondering

Why there’s such a buzz around using microfiber hair towels? Why are they so special and what can they do for our hair? Learn more .. https://www.curlyellie.com/blogs/tips-and-hair-inspiration/the-what-the-why-and-the-how-microfiber-towels-demystified

Product Information

Learn about our products, ingredients and what clean beauty really means.

Please follow the link below to find out what we do differently.

 

https://www.curlyellie.com/blogs/ingredients/why-i-chose-to-go-paraben-free

Gold of Pleasure Seed Oil is natures richest source of Omega 3 and Omega 6 oils.

Please follow the link below to find out what we do differently.

https://www.curlyellie.com/pages/key-ingredients

STYLING

There are many styling tips on our website which I hope you will enjoy and try out yourself

Even the healthiest curls can look lacklustre after a night’s deep sleep. Here are some tips to get them back .

https://www.curlyellie.com/blogs/tips-and-hair-inspiration/do-your-curls-feel-flat-on-day-2-or-day-3-some-suggestions-to-get-them-back

I am new to CurlyEllie. Where do I start ?

Welcome to CurlyEllie  - your hair will thank you.

Each product was designed to work together and you get the best results when you use the full collection. Here is a basic routine you should try first and then do less or more of each step before changing and experimenting.

https://www.curlyellie.com/blogs/must-read/best-tips-for-looking-after-and-styling-your-naturally-curly-hair?_pos=27&_sid=f853889ac&_ss=r

Shipping policy

Delivery and shipping prices depend on the value of your order and delivery options will be displayed during the checkout process. Please note that delivery times are not guaranteed and some parcels can take slightly longer due to postal delays, especially during busy times and Covid.

2PM is cut-off time for orders

Please ensure that someone is available to receive the order at your chosen delivery address. If you are not at home during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.

If you are not there to receive for your order, the courier will leave a telephone number for you to call to make alternative delivery arrangements.

We ship internationally, but due to Covid, we may from time to time restrict shipments to certain Countries following the advice of our couriers. If you do not see a shipping option at checkout, please contact us.

2PM is cut-off time for orders

All orders are shipped via Royal Mail Tracked Delivery, unless otherwise stated.

Delivery is 3-5 working days (Monday - Friday, excluding Bank Holidays)
a. Order values over £26 - £0.00.
b. Order values under £26 - £2.95.

Next Day Delivery:

a. £1.45 (orders over £26) via Royal Mail Tracked 24 Service
b. £4.95 (orders under £26) via Royal Mail Tracked 24 Service.

*Royal Mail aims to deliver Tracked 24 the next working day but due to Covid, this is not guaranteed and may sometimes take longer.

PLEASE NOTE : Minimum order value is £25.00 on all Non-UK deliveries

Non UK Deliveries / Shipping Costs
Western Europe - £6.25 .
Non-European Deliveries : £10.50 or £15.50

Customs, Duty and Taxes:
Please note, for international delivery, you the customer may have to pay custom/excise fees on your orders.

International deliveries are shipped via RoyalMail, DHL or UPS and all parcels are tracked or signed depending on the country.

We aim to deliever all orders to the UK within 2 working days, unless next working day delivery is selected at checkout.

International orders take between 3 to 7 working days depending on the country and limitations imposed by Covid.

Returns and exchanges

If for any reason you're dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within 28 days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should mail your product to: 
CurlyEllie Limited 
Amherst House 
22 London Road, 
Sevenoaks, 
TN13 2BT, United Kingdom