Multi Award Winning Collection for your Curls
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Delivery, Shipping and Returns

Postage and delivery

We aim to process and dispatch all orders as quickly as possible, usually within 48 hours (Monday - Friday). Prices depend on the value of your order and delivery options will be displayed during the checkout process. Please note that delivery times are not guaranteed and some parcels can take slightly longer due to postal delays, especially during busy times.

We offer delivery from our website to the UK, USA, UAE,  Bahrain, Belgium, Denmark, Luxembourg, Canada, Cyprus, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Australia and New Zealand.

Orders from within the UK:

All orders are shipped via Royal Mail Tracked Delivery, unless otherwise stated.

 

UK Free Standard Delivery (order values over £35) - £0.00.

Delivery via Royal Mail – 3-5 working days (Monday - Friday)

UK Standard Delivery (order values under £35) - £3.95. 

Delivery via Royal Mail – 3-5 working days (Monday - Friday)

UK Next Day Delivery - £5.95 via Royal Mail Traced 24 Service

Next day service is available via Royal Mail Tracked 24®* on all orders placed Monday-Friday.  

Please place your order before 2pm for next day delivery. Orders placed after 2pm will be dispatched the next working day. 

*Royal Mail aims to deliver Tracked 24 the next working day but they specify deliveries to certain postcode areas may take longer.

PLEASE NOTE : Minimum order value is £25.00 on all Non-UK deliveries

European Deliveries / Shipping Costs

 

Western Europe - £5.00 Regions including Belgium, Denmark, Luxembourg, Cyprus, Finland, France, Greece, Italy, Ireland, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Germany.

 

Australia, Canada, New Zealand, UAE, Bahrain and USA : £7.50

 

Customs, Duty and Taxes:

It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be.

 

CANCELLATION AND RETURNS

Consumer Contracts Regulations 2013 (EU customers only)

We're sorry that in most circumstances it's not possible to make changes to your order once it has been dispatched.

If your order has already left our warehouse for delivery to you, then you'll need to follow our Returns procedure in the event of any unwanted products.

Address for Returns and Cancellations : CurlyEllie Limited, Lime Tree House, 15 Lime Tree Walk, Sevenoaks, Kent, TN13 1YH.

Your statutory rights are not affected.