Multi Award Winning Collection for your Curls
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Delivery, Shipping and Returns

We offer delivery from our website to the UK, USA, UAE,  Bahrain, Belgium, Denmark, Luxembourg, Canada, Cyprus, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Australia and New Zealand.

UK Standard Delivery is by UK Royal Mail, which is usually dispatched by us within 3-5 days - if you have provided us with an email address we will advise you when we have shipped your goods.

UK delivery rates are calculated as £3.95 for orders under £35 and free delivery for orders over £35.

European Deliveries / Shipping Costs

Western Europe - £5.00 Regions including Belgium, Denmark, Luxembourg, Cyprus, Finland, France, Greece, Italy, Ireland, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Germany.

 

Australia, Canada, New Zealand, UAE, Bahrain and USA : £7.50

CANCELLATION AND RETURNS

Consumer Contracts Regulations 2013 (EU customers only)

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If you'd like to add products to your order, please place a new order for these items.

  • If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice via email order@CurlyEllie.com Please be ready to quote your order number and order date.
  • If your order has already left our warehouse for delivery to you, then you'll need to follow our Returns procedure in the event of any unwanted products.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please make sure that whatever your reason for returning goods, you obtain proof of postage from your post office, and we will credit your account as soon as possible.

This legislation offers you the following cancellation rights when you buy online or by phone:
  • You're entitled to cancel your contract if you wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods
  • Your right to return products does not apply to goods made to your specification, that have been clearly personalised, or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly
  • If you wish to exercise your right of cancellation, you're obliged to retain possession of the goods and take reasonable care of them until your return them
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address
  • you can cancel by email: ORDER@CurlyEllie.com
  • If you decide to cancel, you should return the goods to us at your cost within 14 days of cancellation and we'll reimburse you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. We won't refund your original delivery charge unless the goods are faulty, damaged, or not as described. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We'll refund you no later than 14 days after the day we receive the goods back from you

Address for Returns and Cancellations : CurlyEllie Limited, Lime Tree House, 15 Lime Tree Walk, Sevenoaks, Kent, TN13 1YH.

Your statutory rights are not affected.

RETURNS